We want you to be thrilled with your new purchase, however if you need to return an item we're here to help.
SHIPPING AND DELIVERY
Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. Orders placed on major holidays are processed and shipped on the next business day. We ship from Washington DC, USA.
Free Priority Shipping on orders $75 or less if current promotion applies. See Home Page for current promotion.
Worldwide shipping rates are based on country and weight
(Rates are calculated at check out)
Free International Shipping on orders $250 or more
• Standard international shipping fees do not include duties
• We're unable to supply estimated duties and taxes as this information will vary by country
• If an order is placed then refused, you will be responsible for the original shipping costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package
• We do not ship to P.O. boxes outside of Canada and the US
• We cannot adjust the value of your purchase. We are required by law to disclose the full value of the package content
* We Do Not Ship To Costa Rica or Colombia
Please email us at firstname.lastname@example.org so we can connect you with a representative in these locations.
Let us know your name, country and if you are interested in wholesale or retail orders.
* No hacemos envios a Costa Rica o Colombia
Envíenos un correo electrónico a email@example.com para que podamos conectarlo con un representante en dicha localidad.
Déjenos saber su nombre, país y si está interesado en pedidos al por mayor o al detal.
RETURNS AND REFUNDS
There are a few important things to keep in mind when returning a product you purchased from our Store:
You have 30 calendar days to return an item from the date you received it.
Please ensure that the item you're returning is repackaged with all tags as was originally included when received to ensure a full refund.
Wholesale Refunds Policy
You may return the whole order for full refund, we do not accept partial returns.
You may exchange items for amount equal to items returned. Customer responsible for return shipping.
Once we receive your item, a refund is initiated immediately
Shipping fees are not refunded
If you paid by credit or debit card, refunds will be sent to the card-issuing bank immediately and process time is typically within two to three business days depending on your bank